This is Devicedesk.
These companies are already smashing service targets.
Not getting the complete picture?
Are your services requests not specific enough at submission time, therefore requiring triage and follow-ups from your service desk team?
Is your Self-Service portal too simplistic?
Most ITSM systems come with a self-service portal out of the box, but it’s often too simplistic and requires a development project in order to make it fit properly.
The cost of follow-ups is immense.
Service Operations leaders know how important it is to keep a clean, moving service board. Follow-ups are an expensive, time-wasting exercise which risks requestor frustration and ultimately the IT department’s reputation.