Service requests routed directly to resolvers.

Without all the back and forth.

The best way to experience Devicedesk is to have us walk you through it.

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This is Devicedesk.

These companies are already smashing service targets.

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Not getting the complete picture?

Are your services requests not specific enough at submission time, therefore requiring triage and follow-ups from your service desk team?

  • Free-form requests don't have enough detail, and require multiple follow-ups
  • Invalid or critical information is being missed and caught by engineers when it's too late
  • Time keeps ticking while awaiting customer responses

Is your Self-Service portal too simplistic?

Most ITSM systems come with a self-service portal out of the box, but it’s often too simplistic and requires a development project in order to make it fit properly.

  • It's not easy to create complex, dependent request forms with integrated customer details like cost centres or addresses
  • Creating a custom service catalogue can get expensive real fast

The cost of follow-ups is immense.

Service Operations leaders know how important it is to keep a clean, moving service board. Follow-ups are an expensive, time-wasting exercise which risks requestor frustration and ultimately the IT department’s reputation.

All the required info. Up front.

Step 1 - Build your Service Catalogue

  • Get started quickly by bulk importing items from a variety of different formats - Excel CSV, JSON, XML - or we can sync automatically from your existing systems
  • What about complex request forms with dependencies? This is our specialty. We've developed a multitude of input styles, integrated fields and validation concepts.
  • Can I route to different resolver groups? Totally. Each request you configure can be categorised and directed to the correct team, straight after submission.

Step 2 - Pull in your users

  • Just like our catalogue management, users can be imported easily.
  • Can I manage my users in a different system? You sure can, we sync with many systems - ServiceNow, ConnectWise, Zendesk to name a few.
  • Did you know you can set approvals for different types of requests? For example - firewall rules or network changes.

Step 3 - Level up your service

  • All IT requests get presented in an online store format, so there's no user training required.
  • We integrate with many business systems including ServiceNow and Zendesk.
  • Did you know that users can Single Sign On directly with their Microsoft enterprise credentials?
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These companies have streamlined service requests, will you join them?

Put us to the test. Get a demo today.

  • Keep your existing software - we make it better.
  • Monthly pricing, to fit every size business.
  • Our Customer Success team will guide you every step of the way.