This is Devicedesk.

These companies are already smashing SLAs.
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Not getting complete information?
Are your customer requests not specific enough at submission time, therefore requiring triage and follow-ups from your service desk?
- Free-form requests don't have enough detail, and require multiple follow-ups
- Invalid or critical information is being missed and caught by engineers when it's too late
- Time keeps ticking while awaiting customer responses
ITSM tool is too difficult to configure?
Most ITSM or ticketing systems have a level of self-service, but their default capability is too simplistic and requires a consulting exercise in order to customise it to fit your business.
- It's not easy to create complex, dependent request forms with integrated customer details like cost centres or addresses
- Creating a custom service catalogue can get expensive real fast


The cost of missed service targets.
Any service operations leader knows how important it is to keep a clean, moving service board. Customer follow-ups are an expensive time-wasting exercise which risks requestor frustration and contract scrutiny.
All the required info. Up front.

Step 1 - Build your Service Catalogue
- Get started quickly by bulk importing items from a variety of different formats - Excel CSV, JSON, XML - or we can sync automatically from your existing systems
- What about complex request forms with dependencies? This is our specialty. We've developed a multitude of input styles, integrated fields and validation concepts.
- Can I route to different resolver groups? Totally. Each request you configure can be categorised and directed to the correct team, straight after submission.
Step 2 - Pull in your customers
- Just like our catalogue management, customers can be imported easily.
- Can I manage my customers from a different system? You sure can, we sync with many systems - ServiceNow, ConnectWise, Zendesk to name a few.
- Did you know you can set approvals for different types of requests? For example - firewall rules or network changes.


Step 3 - Let's deliver.
- Everything gets presented in an online store format, so there's no training required.
- We integrate with many business systems so your orders are automatically created.
- Customers aren't on their own, your teams can also request quotes and place orders on behalf of customers if needed.
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These companies have streamlined service requests, will you join them?
Put us to the test. Get a demo today.
Select a day and time which works for you, and we'll handle the rest!
- Keep your existing software - we make it better.
- Monthly pricing, to fit every size business.
- Our Customer Success team will guide you every step of the way.