This is Devicedesk.
These companies are already smashing SLAs.
Previous
Next
Not getting complete information?
Are your customer requests not specific enough at submission time, therefore requiring triage and follow-ups from your service desk?
- Free-form requests don't have enough detail, and require multiple follow-ups
- Invalid or critical information is being missed and caught by engineers when it's too late
- Time keeps ticking while awaiting customer responses
ITSM tool is too difficult to configure?
Most ITSM or ticketing systems have a level of self-service, but their default capability is too simplistic and requires a consulting exercise in order to customise it to fit your business.
- It's not easy to create complex, dependent request forms with integrated customer details like cost centres or addresses
- Creating a custom service catalogue can get expensive real fast
The cost of missed service targets.
Any service operations leader knows how important it is to keep a clean, moving service board. Customer follow-ups are an expensive time-wasting exercise which risks requestor frustration and contract scrutiny.
All the required info. Up front.
Step 1 - Build your Service Catalogue
- Get started quickly by bulk importing items from a variety of different formats - Excel CSV, JSON, XML - or we can sync automatically from your existing systems
- What about complex request forms with dependencies? This is our specialty. We've developed a multitude of input styles, integrated fields and validation concepts.
- Can I route to different resolver groups? Totally. Each request you configure can be categorised and directed to the correct team, straight after submission.
Step 2 - Pull in your customers
- Just like our catalogue management, customers can be imported easily.
- Can I manage my customers from a different system? You sure can, we sync with many systems - ServiceNow, ConnectWise, Zendesk to name a few.
- Did you know you can set approvals for different types of requests? For example - firewall rules or network changes.
Step 3 - Let's deliver.
- Everything gets presented in an online store format, so there's no training required.
- We integrate with many business systems so your orders are automatically created.
- Customers aren't on their own, your teams can also request quotes and place orders on behalf of customers if needed.
Previous
Next
These companies have streamlined service requests, will you join them?
Put us to the test. Get a demo today.
- Keep your existing software - we make it better.
- Monthly pricing, to fit every size business.
- Our Customer Success team will guide you every step of the way.