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Service requests routed directly to resolvers.

Without all the back and forth.

The best way to experience Devicedesk is to have us walk you through it.

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This is Devicedesk.

These companies are already smashing SLAs.

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Not getting complete information?

Are your customer requests not specific enough at submission time, therefore requiring triage and follow-ups from your service desk?

  • Free-form requests don't have enough detail, and require multiple follow-ups
  • Invalid or critical information is being missed and caught by engineers when it's too late
  • Time keeps ticking while awaiting customer responses

ITSM tool is too difficult to configure?

Most ITSM or ticketing systems have a level of self-service, but their default capability is too simplistic and requires a consulting exercise in order to customise it to fit your business.

  • It's not easy to create complex, dependent request forms with integrated customer details like cost centres or addresses
  • Creating a custom service catalogue can get expensive real fast

The cost of missed service targets.

Any service operations leader knows how important it is to keep a clean, moving service board. Customer follow-ups are an expensive time-wasting exercise which risks requestor frustration and contract scrutiny.

All the required info. Up front.

Step 1 - Build your Service Catalogue

  • Get started quickly by bulk importing items from a variety of different formats - Excel CSV, JSON, XML - or we can sync automatically from your existing systems
  • What about complex request forms with dependencies? This is our specialty. We've developed a multitude of input styles, integrated fields and validation concepts.
  • Can I route to different resolver groups? Totally. Each request you configure can be categorised and directed to the correct team, straight after submission.

Step 2 - Pull in your customers

  • Just like our catalogue management, customers can be imported easily.
  • Can I manage my customers from a different system? You sure can, we sync with many systems - ServiceNow, ConnectWise, Zendesk to name a few.
  • Did you know you can set approvals for different types of requests? For example - firewall rules or network changes.

Step 3 - Let's deliver.

  • Everything gets presented in an online store format, so there's no training required.
  • We integrate with many business systems so your orders are automatically created.
  • Customers aren't on their own, your teams can also request quotes and place orders on behalf of customers if needed.
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These companies have streamlined service requests, will you join them?

Put us to the test. Get a demo today.

Select a day and time which works for you, and we'll handle the rest!

  • Keep your existing software - we make it better.
  • Monthly pricing, to fit every size business.
  • Our Customer Success team will guide you every step of the way.