So you’re a B2B supplier, who has recognised that customer experience matters, online ordering is the way of the future and automation is key? Here’s the Devicedesk supplier onboarding process from start to finish. It’s just 4 steps to transform your existing process into a… Read More »4 steps to building your B2B supplier portal
Just in case you missed it, online ordering is soaring – particularly B2B ordering. A recent Wunderman Thompson survey showed that nearly 50% of B2B purchases are now made online, a staggering increase on the single digits of yesteryear. However, in that same survey, respondents… Read More »Online or offline – why can’t it be both?
Coopetition – the philosophy that groups can and should help and cooperate with each other, even as they compete – is not a new concept. The earliest examples date back as far as 1913 where the Sealshipt Oyster Company organised a standardised approach to shucking, shipping… Read More »Coopetition: APIs, alliances and…oysters?
To welcome Spring 2021, we are thrilled to share our quarterly roadmap and the awesome new product features which we’ve been working on. Back in July, we ran our first ever customer satisfaction survey and we were delighted to receive some amazing customer reviews, but… Read More »Spring 2021 product update
We’ve been rapidly expanding the team of ‘Deskers here at head office in Richmond (Melbourne, Australia). So much so that we’ve had to take on additional office space!…If only we could actually use it at the moment. Our latest cohort of Grantley, Neeti, Steve, Ming… Read More »Welcome to our latest cohort!
We have to admit something – we’re a bit in love with DocuSign here at Devicedesk. And it’s not because we get kickbacks via some scheme. DocuSign is close to our hearts because it helped us win our very first customer project and it was… Read More »How we use DocuSign to automate the sales process
As the old cliché says, sometimes the best defence is a great offence. The same rules we use for personal relationships are just as applicable to business relationships. Because at the end of the day, we are all human. We want to be valued, noticed,… Read More »Signals that you might lose a customer, and what you can do to retain them
Sometimes, it’s the little things that make the most impact. In the B2B world, business relationships begin at a personal level, and that’s understandable as we all know; people buy from people. But once the relationship has been established, the focus quickly turns to operations, that… Read More »OMG! Customers can find out the status of an order without asking
Have you ever heard the phrase “Garbage in, garbage out”? It was coined by an IBM programmer & trainer named George Fuechsel, who used “garbage in, garbage out” as a way of reminding his students that a computer just processes what it is given. Put… Read More »Data quality in an order is half the battle
Most sales compensation is linked to closing deals; and the bigger the better. In an ideal world, the sales team are spending as much time hunting as they are closing. However the reality is that most of a salesperson’s time is spent on anything but… Read More »How to eliminate menial tasks and motivate your sales team